Terms of Service

1. Acceptance of Terms

By accessing or using Steracare's home health care management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.

These Terms apply to all users of the Service, including healthcare providers, patients, caregivers, and administrative staff.

2. Description of Service

Steracare provides a comprehensive home health care management platform that includes:

• Patient and member management systems
• Caregiver scheduling and assignment tools
• Electronic visit verification (EVV) capabilities
• Billing and claims management
• Compliance reporting and documentation
• Integration with state systems and third-party services
• Analytics and reporting features

3. User Accounts and Responsibilities

3.1 Account Creation

To use our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 User Responsibilities

• Comply with all applicable healthcare laws and regulations
• Maintain accurate and up-to-date information
• Use the Service only for lawful purposes
• Protect patient privacy and confidentiality
• Report any security incidents or breaches immediately
• Follow proper authentication and access procedures

3.3 Prohibited Uses

You may not:

• Access or attempt to access accounts or data without authorization
• Share account credentials with unauthorized users
• Use the Service for fraudulent or illegal activities
• Interfere with or disrupt the Service or its security
• Reverse engineer or attempt to extract source code
• Violate any applicable laws or regulations

4. Healthcare Compliance

4.1 HIPAA Compliance

Users must comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable privacy and security regulations. This includes:

• Protecting patient health information
• Using appropriate safeguards for data access
• Reporting any breaches or security incidents
• Following minimum necessary standards
• Maintaining audit trails and documentation

4.2 State Regulations

Users must comply with all applicable state healthcare regulations, including:

• Maine EVV requirements and reporting
• Licensing and certification requirements
• Quality assurance and improvement standards
• Documentation and record-keeping requirements

5. Data and Privacy

5.1 Data Ownership

You retain ownership of all data you input into the Service. By using the Service, you grant us a limited license to use your data to provide and improve our services.

5.2 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and you use the Service at your own risk.

5.3 Privacy Policy

Your privacy is important to us. Please review our Privacy Policyto understand how we collect, use, and protect your information.

6. Service Availability

While we strive to maintain high service availability, we do not guarantee uninterrupted access to the Service. We may experience downtime for maintenance, updates, or technical issues.

We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice.

7. Third-Party Integrations

Our Service may integrate with third-party systems and services, including:

• State Medicaid and PAS systems (MIHMS)
• EVV providers (Sandata)
• Communication services (Twilio)
• Accounting software (QuickBooks)
• Other healthcare management systems

You are responsible for ensuring compliance with all third-party terms and requirements.

8. Intellectual Property

The Service and its content, features, and functionality are owned by Steracare and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, or create derivative works based on our Service without our express written permission.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STERACARE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE.

Our total liability to you for any damages arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Steracare from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights

11. Termination

We may terminate or suspend your account and access to the Service at any time for any reason, including violation of these Terms.

Upon termination, your right to use the Service will cease immediately. We may delete your data according to our data retention policies.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maine, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Maine.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website and updating the "Last Updated" date.

Your continued use of the Service after any modifications constitutes acceptance of the new Terms.

14. Contact Information

If you have questions about these Terms of Service, please contact us: